Shopping malls, grocery stores, airports, catering, etc., no matter which industry, manager may face the problem of long queues. Terrible queuing experience is obviously not conducive to customer satisfaction, but also will lead to lower employee productivity and profit. Finding a solution to handle customer flow can be difficult. Let's take a look at the appropriate solutions provided by MAKEN, a professional provider in POS terminal equipment field, for various industries.
1). Efficient cash register equipment
One stop cash register equipment can enable employees to work efficiently and avoid customers waiting in line for too long.
The POS combination of MAKEN’s cashier and professional equipment provide high-quality hardware equipment support for customer experience improvement.
2). Continue to make customers feel safe
The COVID-19 has seriously affected customers’ confidence. They are now more concerned about their space with the people around them, or the last time when they washed hands. Therefore, it is important to convince them that the environment they enter is a safe place.
Two ways to achieve this include:
The first is to provide self-service machines: through contactless self-service, customers can confidently carry out self-service inquiry, self-ordering, self-service payment and checkout. Self-service terminals greatly eliminate queuing pressure for stores.
Second, place hand sanitizer kiosks in the store. Frequent hand washing is still one of the best ways to ensure that customers receive additional protection. Providing customers with the opportunity to disinfect their hands at any time not only ensures that their hands are clean, but also helps alleviate any anxiety. Seeing other customers disinfect their hands will help them feel more relieved, because they know that everyone is taking the same precautions.
MAKEN’s hand sanitizer kiosks can be placed in hospitals, restaurants, enterprises, shopping malls, stations, airports and any other business environment with large traffic. The machine can accept customer customized brand LOGO or pattern and other needs.
3). Divert the customer's attention
If it really cann’t shorten the waiting time in the queue, the best solution to do next is to distract the queuing customers. Digital signage can be added in the store to play various advertising pictures, videos and other formats to attract customers' attention and disperse the anxiety during the queuing process. This solution can be put in front of the point of sale, and can also obtain impulse purchase from customers who are waiting. Facts have proved that this way can double the total amount of impulse sales.
Before the final implementation of the solution, MAKEN’s team can discuss with your needs. You can learn more about some of our solutions through our customer cases, or contact us.