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ProductsWe consistently create value for global customers, by focusing on theirs needs and providing them with competitive intelligent terminals and solutions.
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About UsWe consistently create value for global customers, by focusing on theirs needs and providing them with competitive intelligent terminals and solutions.
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Case Study
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Which Restaurants Benefit Most from Kiosks in 2026
Apr 28,2026
Self-service kiosks have become standard equipment in the restaurant industry. But not every format sees the same return. Based on current industry data, these restaurant types consistently deliver the strongest results.
1. Quick-Service Restaurants (QSRs)
High volume + standardized menus + speed‑first customers
Industry surveys consistently show strong customer preference for kiosks over traditional ordering at QSRs. Average basket sizes increase 15–20% after deployment, and screen‑based upselling makes customers significantly more likely to accept add‑ons.
2. Fast-Casual Restaurants
Higher tickets → larger absolute revenue impact
Leading fast-casual chains are investing heavily in automation — signaling serious commitment to digital transformation. Fast‑casual locations have higher average checks than traditional QSRs, so the same operational lift delivers a bigger bottom‑line impact.
3. Cafés and Coffee Shops
Customization is where kiosks shine — alt milks, syrups, modifiers
Coffee orders are notoriously complex. Kiosks let customers select every customization on screen. Orders go directly to the barista with zero miscommunication and zero entry errors.
4. Food Courts and High‑Foot‑Traffic Locations
Volume drives ROI faster than anywhere else
One machine can match the throughput of a staffed register — with no breaks, no sick days. Deploy multiple units in parallel, and a restaurant’s peak‑hour capacity can significantly increase.
The Numbers
Industry data shows that restaurants deploying kiosks see:
▪ 15–20% increase in average basket size
▪ 15–25% reduction in front‑counter labor
Take a location doing $1.2 million annually:
▪ 15% basket lift = $180,000 in additional yearly revenue
▪ Combined with labor savings, payback typically occurs within 6–18 months
Key Takeaway
In 2026, the big shift is this: kiosks are moving from labor‑saving devices to revenue‑optimizing tools.
The real value comes from:
▪ Consistent upselling
▪ Higher average order value
▪ Transaction‑generated data
When a device both saves money and makes money, it’s no longer a cost. It’s an investment.
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