-
ProductsWe consistently create value for global customers, by focusing on theirs needs and providing them with competitive intelligent terminals and solutions.
-
About UsWe consistently create value for global customers, by focusing on theirs needs and providing them with competitive intelligent terminals and solutions.
-
Case Study
-
Self-Service Kiosks: From Restaurants to Government Halls, Smart Hardware Is Reshaping Service Experiences
Jun 23,2026
Self-service kiosks are nothing new. But in 2026, they are undergoing a qualitative leap. From fast-food ordering screens to integrated terminals in government service halls, self-service devices are moving from "functional" to "smart and user-friendly."
Behind this shift are both AI advancements and an urgent demand for efficiency and service upgrades across industries.
Why Are Self-Service Kiosks Becoming More Important?
Nowhere is the impact more visible than in foodservice. At a fast-food restaurant, customers browse the menu, customize orders, and complete payment through a touchscreen — all in under a minute. It eliminates time-consuming, error-prone back-and-forth between customers and cashiers, making ordering faster and more accurate.
But the value extends far beyond foodservice. In retail, AI-powered self-checkout kiosks are cutting queue times and giving operators clearer visibility into customer behavior. In hospitality and travel, self-check-in and ticketing kiosks are now widely deployed. In banking, queue management and self-service guidance have become standard.
What to Look for in a 2026 Kiosk Purchase?
As more industries deploy self-service terminals, procurement decisions are becoming more sophisticated. Here are three key areas to focus on:
1. Installation Flexibility & Scenario Adaptability
Different deployment scenarios require different form factors. Restaurants may need desktop or floor-standing models, while government halls might prefer wall-mounted or vertical integrated terminals. A device with VESA support can flexibly adapt across wall-mounted, desktop, and floor-standing configurations, significantly lowering deployment barriers.
2. Hardware Reliability & Durability
In high-frequency commercial environments, device stability directly impacts operational efficiency. A self-ordering kiosk at a fast-food restaurant may be touched thousands of times a day. A self-checkout unit at a supermarket must endure continuous, extended operation. Hardware quality determines real-world lifespan and customer experience.
3. Data Privacy & Compliance
As AI capabilities expand, data privacy concerns are growing. In sensitive scenarios like government services, compliance requirements are even stricter. More deployments are shifting toward on-device data processing to reduce unnecessary external data transmission while lowering latency.
MAKEN’s Role: Reliable Hardware for Multiple Scenarios
Founded in 2006, MAKEN operates a 66,000㎡ modern industrial park, maintains an independent R&D center, and holds over 100 patents. Our products serve customers in more than 90 countries and regions. We specialize in the R&D and manufacturing of POS cash drawers, POS stands, self-ordering kiosks, and self-checkout kiosks, while providing one-stop ODM and OEM customization services.
At COMPUTEX 2026, MAKEN showcased several key models: the KH-2730, a 27-inch self-ordering kiosk with a 10-point capacitive touchscreen, built-in high-speed printer, and Ethernet/WiFi support; the KR-2400, a 23.8-inch self-checkout kiosk integrating a high-definition touchscreen, high-speed scanner, and thermal printer in a sheet-metal chassis designed for high-traffic environments like supermarkets and shopping malls; and the KH-2110C, a 21.5-inch desktop ordering kiosk ideal for space-constrained fast-food restaurants and cafes. Multiple styles flexibly adapt to different deployment needs.
What these products share is a focus on real-world commercial needs: stability, durability, installation flexibility, and interface compatibility — not flashy concepts.
From "Function" to "Value Creation"
Self-service terminals are becoming standard across industries — from retail and foodservice to hospitality, government, transportation, and healthcare. The expectation has shifted from "whether it works" to "how well it works."
For buyers, screen size and aesthetics matter. But what matters more are these questions: Can the device adapt to the actual deployment environment? Can it stay stable under high-frequency use? Can it integrate smoothly with existing systems?
The answers to these questions determine whether a kiosk is truly efficient or simply a headache. As a hardware manufacturer, MAKEN remains focused on providing the reliable foundation that smart commerce cannot do without — invisible, yet indispensable.
15th Floor, No. 295 Bincheng Road, Huli District, Xiamen City 361006 , Fujian China.
XIAMEN MAKEN TECH CO., LTD
Copyright ©. MAKEN. All Rights Reserved .
Chat with us